// Service · Full account management

Amazon account management,
run by senior operators.

One named senior owner orchestrates your strategy, PPC, content, catalog, brand defense and operations under a single weekly cadence. A P&L you actually read, an action log you can defend internally. No slides, no agency rotation, no juniors learning on your account.

Evaluable 90-day pilot · no annual lock-in
Variable on net profit lift · not on ad spend or gross revenue
Same senior strategist from kickoff through quarterly review
// Portfolio under management
Full management clients · 2023 — 2026
Average revenue growth
+228%
first 18 months
Median operating TACOS
9.2%
from 17.8% average at entry
Client retention
96%
past month 12
Blended averages across full-management scope clients. Source data auditable on request during the commercial process.
01 · The problem

The problem isn’t Amazon.
It’s who owns your account every Monday.

A typical $1–$10M FBA brand rotates through three or four agencies in five years. Each one optimizes a piece in isolation: the PPC vendor tunes bids without knowing what the content vendor rewrote, the listings vendor ships A+ modules without coordinating with the deals calendar, and nobody looks at the monthly per-SKU P&L.

The outcome is predictable: TACOS climbs every quarter, Account Health risks pile up, FBA reimbursements go unclaimed, and net margin erodes without any vendor being able to point to where the money went. No one owns the account.

Pivotando’s full management comes in as the operating layer your team never managed to hire: one senior strategist with full visibility, authority to make calls and a weekly P&L you actually read. The six disciplines orchestrate under the same cadence — and every change is logged auditably.

02 · Key differences

Four decisions a generalist
agency doesn’t make
.

/01

One senior owner — the same face for 12+ months.

The strategist who signs the 90-day plan in week 1 is the same one executing changes in week 12 and presenting the quarterly review. We deliberately cap new client intake per quarter to keep the senior strategist on every account. You don’t get handed off to a junior when another client comes in.

/02

Six disciplines, one weekly cadence.

PPC, content, catalog, brand defense, operations and expansion move in coordination. The launch calendar talks to the Prime Day calendar; listings relaunch when organic ranking is ready; the FBA reimbursement engine runs in parallel. Nothing gets stuck between vendors.

/03

Auditable reporting on every move.

Every campaign change, listing edit, catalog action or support case is logged in the weekly action log in your shared comms channel. Every month you get a per-SKU P&L with all real costs (Amazon fees, returns, ad spend, COGS). No black boxes, no “agency magic”.

/04

Variable on net profit lift, not revenue or ad spend.

Flat monthly fee + variable share on the net profit lift generated. We don’t charge a % of gross revenue (incentivizes growth without margin) or a % of ad spend (incentivizes inflating PPC). We only win when you win — measured in dollars hitting your account, not vanity metrics.

03 · Implementation process

A 90-day pilot,
then a quarterly operating rhythm.

Most pilots pay for themselves before month 3. If the audit doesn’t surface at least three high-impact moves you can defend internally, we tell you before you sign.

01 WEEK 1 — 2

Audit and diagnosis

  • · Read-only access to Seller Central and Ads Console
  • · Account Health + account-level risk scan
  • · Per-SKU P&L with all real costs
  • · 90-day plan with effort × impact scoring
02 WEEK 3 — 6

Rebuild and relaunch

  • · Rebuild of Sponsored Products / Brands / Display
  • · Hero listings rewrite + A+ Premium + Brand Story
  • · Catalog, variants and Brand Registry hygiene
  • · FBA reimbursement engine and inventory audit active
03 WEEK 7 — 12

Scale and compound

  • · New ASIN launches at controlled velocity
  • · Preparation for Prime Day, BFCM, Q4 and local events
  • · European marketplace expansion when relevant
  • · Quarterly review with founders + plan for next Q

After the pilot we keep working in renewable 30-day cycles. No annual lock-in, no cancellation fees.

Start your 90-day pilot
04 · Service scope

The six disciplines under one umbrella.

The full account cycle — from quarterly strategy to monthly FBA fee audits — orchestrated by the same senior strategist. Your team saves having to wrangle five vendors every week.

  • Strategy and monthly per-SKU P&L
    Quarterly plan, budgets assigned per category and SKU, monthly P&L with all costs (Amazon fees, returns, ad spend, COGS) and founder review every quarter.
  • Amazon PPC · full management
    Sponsored Products / Brands / Display rebuilt on TACOS and contribution-margin targets. Active brand SERP defense, weekly keyword capture and graduation from auto → manual → exact.
  • Listings + A+ Premium + Brand Story
    Conversion-first copy, hero images that earn the click, A+ Premium modules and brand stories built by strategists who actually study your category. Continuous refresh based on winning search terms.
  • Catalog and variants hygiene
    Duplicate cleanup, orphan variant merge, browse node reassignment, suppressed-listings management, monitoring of unauthorized listing changes and hijacker takedowns via Brand Registry.
  • FBA operations and profitability
    Continuous FBA fee audit, reimbursements for lost/damaged inventory, packaging dimension re-measurements, inventory planning and IPI score recovery.
  • Brand Registry + brand defense
    Brand Registry activated, Project Zero, Transparency, IP-infringement management, reports of unauthorized competitors and buybox monitoring.
  • European marketplace expansion
    Coordinated launches across US, ES, DE, IT, FR, NL, PL, BE, SE, IE, UK with VAT, EPR, IPI, localized assets and country-specific PPC.
  • Weekly reporting + dedicated comms channel
    Action log every week with what changed, why and the expected impact. Shared channel with response under 24h on business days. Workspace with audit, current plan and historical P&L.
05 · Account Management FAQ

Common questions from founders.

If yours isn’t here, write us at info@pivotando.es — we reply within one business day.

How is full management different from hiring separate point services?

Account ownership. In point services each discipline is optimized in isolation: the PPC vendor tunes bids without knowing what the content team is rewriting, the content vendor ships A+ modules without coordinating with the deals calendar, and no one defends the monthly P&L. In full management one senior strategist orchestrates all six disciplines under the same weekly cadence and reports against net margin, not against isolated metrics.

Who runs my account? Is it always the same person?

A single assigned senior strategist, with a real name. The same person who signs the 90-day plan in week 1 executes every change in week 12, runs the shared comms channel and presents the quarterly review. We deliberately keep the bench small (capped client intake per quarter) so no client gets handed off to a junior.

Do you work with brands that already have an in-house Amazon manager?

Yes. When an in-house manager already exists we act as the senior layer — strategy, prioritization, hard calls, sale prep — while the in-house team owns day-to-day execution. We define the ownership split in writing in week 1 so nothing falls into gray areas. It’s the typical pattern for brands above $20M/year.

How do you access Seller Central? Do you need admin users?

During the initial audit we work in read-only: you give us a View Only user in Seller Central and Ads Console. After signing the pilot we request only the permissions needed to execute (campaigns, listings, cases, Brand Registry) — never financial access or rights to add bank accounts. Everything is auditable in the weekly action log.

What happens to deliverables if we end the engagement?

Everything created during the engagement (audits, strategic plans, listing copy, A+ modules, creative assets, campaign structures, per-SKU P&L) becomes property of the client once the corresponding amounts are paid. We hand over a transition dossier with accesses, campaign documentation, deals calendar and a video walkthrough of the last month. No locks, no IP retention.

How quickly does the P&L impact show up?

First wins appear within 14 days (cuts to wasted spend, FBA reimbursements recovered, hero listings relaunched). Net P&L impact typically stabilizes between month 2 and 3. At 12 months the portfolio average is +228% revenue growth with TACOS down from 17.8% to 9.2% — but the useful number is yours, not the average. In the audit we show which moves in the pilot should pay it back within the first quarter.

Book a free audit

You bring the account.
We bring the operators.

30 minutes. We look at your numbers, show you what we’d change in the first 90 days and tell you honestly whether we’re a fit. No extras, no upsell.

info@pivotando.es
We reply within one business day.
Next client intake
3 seats open · Q3 2026.
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