Continuous FBA fee audit, reimbursements for lost or damaged inventory, packaging dimension re-measurement, IPI score recovery and clean per-SKU monthly P&L. The boring, profitable work no agency wants to do — done every week on your account.
An average $1-10M FBA brand loses 4-8% of gross margin to silent operations: wrong-calculated fees, lost warehouse inventory nobody reclaimed, returns that didn’t go back to stock, packagings Amazon cubed into a more expensive tier size than the correct one, IPI score that dropped without warning and started restricting storage.
None of this shows up in Seller Central’s dashboard. These are leaks that only surface when someone actively hunts for them — inventory reports cross-referenced with shipments, declared vs. billed dimensions, claimed vs. eligible reimbursements, stranded-to-fulfillable ratio. And most brands have nobody doing that work systematically.
Pivotando’s operations engine runs every week on your account. It audits fees, claims eligible reimbursements, prepares documented dimensional appeals, monitors IPI and stranded inventory, and closes the month with a per-SKU P&L that includes ALL real costs — not just what Amazon shows.
Other agencies audit retroactively every 6-12 months and forget the rest of the time. Our engine runs every Monday: weekly lost/damaged inventory, inventory adjustments, return errors, mis-calculated fees. The statute window never closes and amounts are smaller but predictable.
Each case is opened with evidence: specific report ID, dates, ASIN, screenshots, verifiable calculation. Flooding Seller Support with opportunistic tickets has a low success rate and damages your relationship with Amazon. Our 94% first-instance win rate comes from filing fewer but better-prepared cases.
Amazon cubes automatically with robots and tends to round up. For products in tier-size transition zones (oversize, large oversize) the saving can be 15-40% per unit. We work appeals with calibration photos, manufacturer certificates and technical reports — not generic forms.
The "15-25% on recovered" model the sector runs on incentivizes claim volume over claim quality. We charge a flat monthly fee — we earn the same whether we recover $5,000 or $50,000 in a month. Our incentive is your clean P&L long term, not this month’s ticket.
First month: we recover what’s still claimable from the last 18 months (the FBA reimbursement statute). From month 2, the weekly engine keeps the window always open and runs IPI + inventory planning in parallel.
The service runs in parallel with your current management without touching campaigns, listings or catalog. We only access inventory reports, fees and support cases.
Free retroactive auditThe full operating cycle of the account — from eligible reimbursements to inventory planning and per-SKU P&L. Compatible with your current PPC/content management or as a module of full management.
If yours isn’t here, write us at info@pivotando.es — we reply within one business day.
Across our portfolio the average sits at 1.2-2.5% of FBA volume from the last 18 months, recoverable in 90-120 days from the start of the work. The range varies by category (bulky products with positive dimensional re-measurement can multiply it), account age and previous discipline in opening cases. In the initial audit we hand you a specific estimate for your account before signing anything.
Flat monthly fee — we don’t charge % on reimbursements. There are agencies charging 15-25% of recovered amounts, which incentivizes claim volume (many rejected) over claim quality (well-documented case, high success rate). Our 94% case-win rate comes from filing each case only when there’s enough evidence, not from flooding Seller Support with opportunistic tickets that damage your relationship with Amazon.
18 months for most cases (lost/damaged, return errors, inventory adjustments). 60 days post-delivery for shipping fee claims. That’s why our first audit goes retroactive over the last 18 months — past that window, the money is gone. After that, the weekly audit keeps the window always open.
For products in the transition zone between tier sizes (oversize, large oversize) it can mean a 15-40% saving in fulfilment fee per unit — every month. Amazon auto-measures with robot cubing, and tends to round up. We work appeals documented with calibration photos, manufacturer certificates and technical reports. You don’t always win, but the compound upside justifies the effort: a single SKU at 5,000 units/month dropping a tier can be worth $15K-$30K per year.
IPI penalizes four things: excess inventory, low sell-through, stranded inventory and stockouts. The plan starts by identifying which one(s) are pulling the score down: we liquidate excess via outlet/removal, return stranded inventory to active catalog, adjust forecasts to avoid repeat stockouts, and revive SKUs with low sell-through. An account with IPI < 400 usually recovers to 500+ in 6-10 weeks with discipline. Below 200 (with restricted storage limits) requires more surgical intervention.
Both are in the standard scope. The reimbursement engine runs weekly without client intervention; inventory planning is collaborative: you pass us sales forecast, relevant events and supplier leadtimes, and we translate that into FBA shipment orders with a buffer calculated against stockouts but without going over excess inventory. Monthly per-SKU turnover report and 60/90-day projection.
Read-only access to your FBA reports. We cross-check inventory, fees and dimensions, and show you a realistic estimate of what’s recoverable before you sign. No extras, no upsell.
